To view our services by category, click on the appropriate category tag. Additionally, a full list of our services appears below in alphabetical order. To view a list of all systems that utilize the UMID, visit the UMB Application Inventory.
All Accounts and Authentication Campus Communication Central Administration Educational Technology Email, Collaboration, and Productivity Human Resources, Payroll, and Finance IT Security IT Support and Training Research and Reporting Student Data and Academic Records Telephone and Network Tele-work / Tele-learn Tools
| Service | Description | Category/Categories |
|---|---|---|
| A | ||
| B | ||
| C | ||
| D | ||
| E | ||
| F | ||
| G | ||
| H | ||
| I | ||
| J | ||
| K | ||
| L | ||
| M | ||
| N | ||
| O | ||
| P | ||
| Q | ||
| R | ||
| S | ||
| T | ||
| U | ||
| V | ||
| W | ||
| X | ||
| Y | ||
| Z | ||
| Community System | Add non-UMB persons to the campuswide directory | Accounts and Authentication |
| Duo | Multi-Factor Authentication solution | Accounts and Authentication, IT Security |
| MFA | Multi-Factor Authentication; dual-credential sign-in with UMID | Accounts and Authentication, IT Security |
| UMID Account Management | Shibboleth, single sign-on logic | Accounts and Authentication, IT Security |
| Appspace | Digital signage equipment | Campus Communication |
| Campuswide Directory | Faculty, staff, and student contact information | Campus Communication, Email, Collaboration, and Productivity |
| Teams | Chat-based workspace | Campus Communication, Email, Collaboration, and Productivity, Tele-work/ Tele-learn Tools |
| UMB Alerts | Emergency text, phone, and email alerts for UMB community | Campus Communication |
| Webex | Cloud-based collaboration tool that allows you to learn, meet, message, and share files anywhere from any device | Campus Communication, Email, Collaboration, and Productivity, Tele-work/ Tele-learn Tools |
| Blackboard | Learning Management System | Educational Technology |
| Mediasite | Lecture video recording and viewing | Educational Technology |
| AWS General Info | Amazon Web Services | Email, Collaboration, and Productivity |
| Exchange Online | Email delivery, anti-virus/anti-spam filter | Email, Collaboration, and Productivity |
| GoogleApps@Umaryland | Student email and productivity | Email, Collaboration, and Productivity |
| Microsoft 365 | Cloud-based office tools | Email, Collaboration, and Productivity |
| Qualtrics | Online survey software | Email, Collaboration, and Productivity, Research and Reporting |
| SharePoint | Sharing and collaboration tool | Email, Collaboration, and Productivity, Research and Reporting |
| Sympa | List server, group emailing | Email, Collaboration, and Productivity |
| Quantum Financials | Financial transactions and reporting system | Human Resources, Payroll, and Finance |
| Asset Disposal System | Safely and securely removes IT assets from inventory | IT Security |
| InCommon Security Certificates | Email security | IT Security |
| International Travel Tips | Tips for travelling internationally | IT Security |
| Virtual Private Network (VPN) | Remote connection to University systems | IT Security, Telephone and Network |
| Help Desk | Support for all Enterprise (campuswide) applications | IT Support and Training |
| Service Desk | Support ticket tracking tool | IT Support and Training |
| Software Sales and Licensing | Site-licensed or educationally priced software | IT Support and Training |
| Training | Training - live and/or online on campuswide business applications | IT Support and Training |
| Effort Reporting System | Committing effort, charging and cost sharing, salary expenses | Research and Reporting |
| Kuali Research | Grant proposal submission tool | Research and Reporting |
| Student Information Management Systems (SIMS) | Student records | Student Data and Academic Records |
| SURFS | Student and faculty self-service | Student Data and Academic Records |
| Eduroam | International higher education wireless network | Telephone and Network |
| Wireless Guests and Authenticated Guests | Guest and Sponsored Wireless Access | Telephone and Network |
| Network | Wireless, jack activation, DNS & DHCP requests | Telephone and Network |
| Telephones | Moves, Adds, Changes, Emergency Phones, Fax, eFax, Webex: Unified Calling/Softphone and Zoom | Telephone and Network |
| myUMB Portal | Timesheet, paychecks, and personal info | Human Resources, Payroll, and Finance |
| Zoom | Cloud-based collaboration tool for video/audio conferencing | Email, Collaboration, and Productivity, Tele-work/ Tele-learn Tools |
| Advance | Facilitate fundraising activities | Central Administration |
| Application Development | ColdFusion Applications | Email, Collaboration, and Productivity |
| Archibus | Space Inventory | Central Administration |
| ImageNow | Document scanning and storage | Student Data and Academic Records |
| Web Accessibility | General best practices for web accessibility | Campus Communication |
| DocuSign | Electronic Signatures | Email, Collaboration, and Productivity, Tele-work/ Tele-learn Tools |
| Phishing and SPAM Email | Recognizing phishing and spam emails | Email, Collaboration, and Productivity, IT Security |
| Kurzweil | Screen reader application | Educational Technology |
| Quantum Analytics | Enterprise-wide reporting and analytics tool | Human Resources, Payroll, and Finance, IT Support and Training, Student Data and Academic Records |
| Research Computing | Secure Research Environment | Research and Reporting |
| Poll Everywhere | Embed interactive polls and questions | Email, Collaboration, and Productivity, Research and Reporting |
| CoPilot | Microsoft's AI-powered assistant | Educational Technology, Email, Collaboration, and Productivity |
| Concur | Travel and expense system | Central Administration, Human Resources, Payroll, and Finance |
| Conference Room Technical Guides | Conference Room technical guides | Educational Technology |
| CITS eFax Services | Electronic faxing (eFax) | Email, Collaboration, and Productivity, Tele-work/ Tele-learn Tools, Telephone and Network |
| Database Services Administration | Responsible for the database design and management of the campus "enterprise level" database environments | Accounts and Authentication, Central Administration, Educational Technology |
| Directory Services and Identity Management | Manages identity information and user authentication for nearly all applications and services at UMB | Accounts and Authentication, Campus Communication, IT Security |
Contact
Help Desk
601 W. Lombard St.
Suite 540
Baltimore, MD 21201