Zoom FAQs

Login to https://umaryland.zoom.us using your UMBID and password. You’ll either get a basic or pro license. Please note: Faculty, Staff, Students, and FPI Employees will receive a Pro License. Affiliates will automatically receive a Basic license.

Email the Helpdesk (Help@umaryland.edu) stating why you are requesting an upgrade. If it was assigned in error, the issue will be quickly resolved. If you are an affiliate and further clarification is needed, you will be contacted.

Both basic and pro licenses can have up to 300 participants. However, a basic license allows a meeting to last 40 minutes and a pro license has unlimited minutes per meeting.

Transferring your account over to UMB account will give you the following:
- a refund on your existing account
- in most cases, you’ll receive a Licensed (or Pro) license by joining, if you previously held a Basic (free, 40-minute limit) Zoom license.
- a larger Enterprise account where you will experience cheaper pricings for add-ons (i.e. Webinars or Large Meetings).
- Cloud Recordings will transfer over.
Services not included with UMB’s Zoom Account
- No Webinar or Large Meeting (500 or 1,000 participants)
  - You must pay for these services separately with your own account or credit card.
  - A price sheet can be found here.
    - Email Help@umaryland.edu to purchase a Zoom Webinar or add-on license.

Email Help@umaryland.edu with the following information:
- Your name and the *umaryland.edu email address for your Zoom account.
- Under Profile, please send your existing Zoom Account #.
- List the names and emails of everyone on your Zoom account.

Using Zoom, your department must purchase a 500-participant license (see Zoom Add-On pricing).
Using Webex, all Webex meetings allow up to 1,000 participants without additional costs. You may opt to use Webex Meetings or Webex Events (similar to Zoom Webinar) for this 1 meeting.

Go to https://Zoom.us/downloads
Note: Administrator Access on your PC is required.
1. If you have a UMB managed device, please contact your respective Desktop Support Team.
2. You should have Admin rights on your PC (personal computer) and should be okay to install.
Under the section for “Zoom Plugin for Microsoft Outlook”
1. Click Download
Open Outlook and the Zoom icons will appear.
Note: You may need to close and reopen MS Outlook if you installed the download while the application was open.

Webex is still the primary collaboration tool, it’s personal preference if you want to use Webex or Zoom. Adding Zoom to UMB’s toolbox gives students, staff and faculty options to offer remote education, telework and telehealth needs at UMB. Here’s a brief comparison:

Task	Zoom	Webex
Cloud Recordings	Yes	Yes
Maximum # of Participants	300 included (see Zoom Add-On pricing sheet)	1,000 included
Webinar	Additional fee for 100, 500 or 1,000 participants. (see Zoom Add-On pricing sheet)	Included with Webex Events (up to 1,000 participants)
Quick Glance: Benefits	Picture quality of Meetings, Grid view of participants, and easy to schedule a meeting.	Cloud Recordings, unlimited storage, grid view capable, and includes Webex Teams (with telephone integration) and Webex Events (= Zoom Webinar).

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