Effective December 6, UMB travelers now use CTP as the travel management company, for all travel bookings and direct billing. An approved Travel Authorization Request will be required. Both agent-assisted and online booking options are available, each with different fee structures.

The CTP travel agent team is available to assist you:

General Agent Support

• Phone: (844) 799-1892 | (210) 524-3378 (outside the U.S.)
• Email: umaryland@ctptravelservices.com
• Hours: 9:00 a.m. - 7:00 p.m. Eastern Standard Time, Monday - Friday

Online Agent Support (for online booking issues only)

• Phone: (877) 208-1396
• Email: na.online@travelctm.com
• Hours: 7:00 a.m. - 9:00 p.m. Eastern Standard Time, Monday - Friday

Emergency After Hours: 7:00 p.m. - 9:00 p.m. Eastern Standard Time, Monday - Friday, weekends & holidays (fees apply for after hours)

Routine flight changes or inquiries, please contact during regular business hours. Reserve after-hours calls for emergencies only. Fees apply to emergency after-hours calls.

Fee for Agent Booking

Fees for Online Booking Tool (OBT) - No Agent Help

Fees for Online Booking Tool (OBT)- With Agent Help 

Recording - CTP Training Session held December 11, 2024