Changes Travel Management Company

UMB is switching travel management companies from Travels Leaders Corporate (TLC) to Collegiate Travel Planners (CTP), going live with this change on December 6. Since CTP specializes in higher education travel, we expect to receive better customer service than what travelers have experienced with our current company.

See articles in The Elm for links to training sessions that will be held on Friday, December 6 from 10-11:30 a.m. and Wednesday, December 11 from 1-2:30 p.m.  

What to expect during the transition to CTP

During the transition period of December 2 – 5, Concur online booking and profile changes will be temporarily unavailable. For urgent travel needs, contact TLC directly at 800-333-2115. Booking travel for later in 2025 would best be handled after the switch on December 6.

 

What's Staying the Same

  • Travelers still use Concur
  • Agent Assist to book travel
  • Travel profiles remain intact
  • UMB Travel policies and process 

What’s new:

  • Better travel support
  • Additional reporting 
  • New travel agents and contact info
  • Extra click to access Concur website
  • Modest fee increase 

Frequently Asked Questions

I have already booked travel that will take place after UMB switches to CTP. If anything happens during my trip (flight cancellation, etc.), who should I call? ▾

Contact the travel management company that booked your travel. If you are unsure which company that is, check the upper left corner of your travel itinerary for the company name and contact information.

I need to book travel for January. Should I wait until the switch or book the ticket now? ▾

You can book travel now as usual. However, we recommend avoiding bookings during the cutover period (December 2 through December 5), which can only be done by calling TLC. 

During the transition period of December 2-5, can I still submit an expense report? ▾

We are confirming whether this is available. 

During the transition period of December 2-5, can I still submit a travel approval request? ▾

We are confirming whether this is available. 

What will happen if I submit a travel request for approval, but it doesn’t get booked before the switch?  ▾

We are confirming whether a travel request needs to be resubmitted.  

Once For future travel booked with the new travel company, will I need to reenter my personal information or create a new travel profile? ▾

No, your Concur travel profile data will remain unchanged, so you will not need to reenter your information.

I have an unused ticket. Will that be affected by the switch to a new travel management company? ▾

Unused tickets on Southwest will be reimbursed to schools/departments—no action is required. Stay tuned for how unused tickets from other airlines will be handled. 

Will the new travel company have additional or increased fees? ▾

Yes, agent assist fees will increase from $24 to $28 for domestic travel and from $26 to $30 for international travel. Online booking support, which is not available with TLC, will be $5.