Currently, only UMB users can access the system through this website. If you are a UMB employee or student, please contact your school/department help desk to report an issue or make a request.

Technicians should log in with their UMID and password. 

You will need to use your UMID as your user name. The system will not recognize other IDs such as your 14-digit customer number or Employee ID number. 

If you have changed your self-generated UMID, please email the IT Help Desk so they can update your Web Help Desk profile.

Currently only Technicians can access the system through this website. 

If you are a customer, please contact your school/department help desk to report an issue or to make a request. 

You can find additional information here: https://www.novell.com/documentation/servicedesk71/.

1. Log in to https://help.umaryland.edu using your UMID and password.

2. Click on New Request.

3. Select the appropriate Category, Type, and ID.

4. Complete any required fields — Classification, Summary, Description, etc.

5. Complete any optional fields — Location, Room, etc.

6. Click on Save.

7. Review any FAQs or other proposed solutions/workarounds that are presented after submitting your ticket, and select Resolved if the FAQ solved your problem.

Send an email to help@umaryland.edu for detailed instructions, training information, etc.

1. Log in to Service Desk with your UMID and password. 
2. Click on the Operations tab at the top of the screen.
3. Click on the Search tab.
4. Enter your search criteria.
    By default the Status = Active.
5. Click the Search button to perform the search.  
   If needed, the search results can be reordered by clicking on the column headers.
   
6. Click on the link under the Ticket Number (No.) or the Request Detail column to view the ticket.
   

When you log in to Service Desk the system should show the “My Teams Tasks” filter, a screen that shows all open and resolved tickets assigned to your team. You also can select "My Tasks" from the Filter drop-down menu.

For more options, click on the Operations tab, then the Incidents tab.

For more information, click on Help link in the upper right of the screen.

To add or remove technicians from your team, email help@umaryland.edu.