Select the title of each course below to learn more and register. If you are interested in signing up for a course, please be aware that registrations may close prior to the start date. Please plan accordingly to ensure you are able to attend! For course descriptions, view the Lean into Learning Spring 2025 Calendar (coming soon!). 

If you experience difficulties registering for a session, please contact elearning@umaryland.edu 

Select the title of each course below to learn more and register. If you are interested in signing up for a course, please be aware that registrations may close prior to the start date. Please plan accordingly to ensure you are able to attend! For course descriptions, view the Lean Into Learning Fall Calendar 2024.

If you experience difficulties registering for a session, please contact elearning@umaryland.edu 

• Learn more about the program on the SPARK Academy webpage.
• Register for the program on Percipio 
• Register for an informational session on Percipio

Select the session title below to learn more and register for ONE meeting session. If you are interested in signing up, please be aware that registrations may close prior to the start date. Please plan accordingly to ensure you are able to attend! For more information about the SPARK program, please visit the SPARK Supervisor Academy page. 

If you experience difficulties registering for a session, please contact elearning@umaryland.edu 

Please note: some sessions will be open to a specific audience group to allow for more focused discussion. 

Select the title of each course below to learn more and register. If you are interested in signing up for a course, please be aware that registrations may close prior to the start date. Please plan accordingly to ensure you are able to attend!

If you experience difficulties registering for a session, please contact elearning@umaryland.edu 

If interested, please visit the Career Essentials registration page on Percipio. Here’s why you should encourage your eligible staff to participate: 

Personal Assessment & Teamwork: 

• Participants kick off their journey by taking the True Colors Assessment, gaining insights into their unique strengths and communication style. 

• They’ll explore effective teamwork strategies, enhancing collaboration within your organization. 

Understanding Your Organization & Culture: 

• Dive deeper into what it means to be part of the University System of Maryland (USM). 

• Explore funding sources for the University and embrace the UMB Core Values demonstrated across campus. 

Communication and Interpersonal Skills: 

• Identify key principles of effective communication, including overcoming barriers. 

• Learn active listening techniques and practice providing constructive feedback. 

• Develop a personalized action plan to enhance communication skills. 

Customer Service Excellence: 

• Assess current customer service skills and recognize behaviors that exemplify excellence. 

• Acquire techniques for handling challenging customer interactions through active listening and problem-solving. 

• Create an actionable plan to apply new skills on the job. 

Diversity In the Workplace: 

• Beyond race and gender, explore the broader concept of diversity. 

• Foster an inclusive environment where everyone's unique perspectives contribute to success. 

Please contact Michele Hunt at mhunt@umaryland.edu with questions.

Click on "Register" below to register for the session(s) of your choice. 

The BBAM program begins with a kickoff session that brings participants together to learn what is expected to complete the program and to get to know each other. After the final session, participants are invited to attend a formal graduation where they receive a certificate of completion and a digital badge. 

Support Staff Cohorts

Cohorts begin early during the month of August. Topic sessions begin in September and continue through March. Topics are updated and changed based on cohort feedback each year, but generally include:

• Managing Your Strengths
• Managing Up
• Radical Adaptability: 5 Keys to Personal Change
• Online Practices of Self-Care and Behavior Change for Resilience
• Presenting in a Virtual World
• Becoming a Champion of Inclusion at All Levels of the Institution
• Shifting Your Mindset When Serving Customers. 

Alumni Events

Program graduates may be invited back to continue their professional development, reconnect and meet members of other cohorts. Stay tuned for our next alumni event!

For more information, please contact Michele Hunt at mhunt@umaryland.edu.