Billable/Non-Billable Services Listing

There are often questions about what services Operations and Maintenance is responsible for versus the customer. Below is information regarding the financial responsibility for the services provided effective July 1, 2021. To view the billable list of services provided by Environmental Services (EVS), click here. 

 

Project Management ▾

Any small project which requires a contractor will be assessed a 9% project management fee for projects under $500,000 and 5% for projects over $500,000. If project management fees are applicable to a project, they will be included in your estimate. Estimates are provided free of charge. See examples listed below.

BILLABLE REQUEST
Small renovations or build outs
General contractor management
Card reader installation
Electrical or mechanical equipment updates

Multi-Trades ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Repairs from normal wear and tear** on ceiling, doors, floor Design, build, or assembly of furniture and cabinetry 
Door adjustments Installs of stages, banners, shelves, tank brackets, window treatments, monitor brackets
Certain wall hangings- see billable exclusions Installs of wall hangings over 36"x24" or over 10lbs 
Fixing handrails Installs for special events or temporary installs
Repairs/replacement of paper towel/soap dispensers Damages due to improper use; departmental damage
Sheetrock repair: patching, floating Special projects and managing contractors
Cabinet repairs Modifying space: removing/eliminating doors or adding/removing walls, space  and furniture rearrangements

Lock Shop ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Maintain mechanical and electrical door locking hardware Lock re-keying, installation
Technical consulting Key Cutting Services
Maintain automatic doors Request to change hardware 

Painting ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Spot touch-ups Furniture staining & finishing
Scheduled deferred maintenance painting Refreshes outside of deferred maintenance schedule
  Non-maintenance painting: personnel relocation; changing colors 

Signage ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Required Signage Change: Safety, Code, Policy Interior Building Signage (i.e. Room Numbers, Name Only Sign Holder, Building Core, Stairwell Sign)***

Exterior ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Building roof maintenance & preventive maintenance Customer requests for fencing, gates, patios, hardscaping
Bollard Repair  
Sidewalks and concrete repairs  

Mechanical ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Maintenance of plumbing, vacuum, and mechanical systems Any work performed on inter-departmental equipment or to connect inter-departmental equipment
  Modifications and additions to current system

Plumbing ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Maintain pumps servicing domestic hot & cold water, storm, and sanitary systems Upgrading equipment to accept new equipment added
The Campus underground domestic water and waste water infrastructure Space utilization change requiring modifications to systems
Maintaining building plumbing systems  Adding to any plumbing, gas, or vacuum system to support renovations
Building's domestic water pumping systems and DI Water upto 1 Meg ohm. Work on DI watersystems over 1 Meg ohm
Storm and waste pumps Damages due to department/school owned equipment
Domestic water pumps Facility specific needs/requests (i.e. drain cleaner for animal facilities, shower drains, etc.)
Campus & Building Natural Gas infrastructure Drain cleanings and associated repairs due to misuse or improper drain disposal (i.e. coffee grounds, pipette tips, plaster, foreign objects, etc.)
Drinking fountain maintenance  
Vacuum pumps systems  

HVAC Services ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Exhaust systems maintenance Specialized or lab air compressor maintenance. Adding new fume hood exhaust and boxes
Ducts, stand-alone chillers, boilers, and refrigerant A/C systems outside of Power Plant repair and maintenance                       Small project installations/modifications - Upgrading BAS to support modifications
Climate control for all buildings. Adjusting HVAC schedules Vivarium watering system repairs
General control repairs/moderations Any work performed on inter-departmental equipment
  Individual filters for supply and return grills

Electrical ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Building power distribution  New installations/modifications
Exterior & interior building lighting Adding outlets, new electrical requirements for equipment
Pump controls Damages due to department/school owned equipment
Motor control  

Elevator ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
General elevator maintenance and repair  Standby for special events and move ins 
Maintenance of other lift systems (docks, handicapped lifts)  
Official inspection of elevators and certified reporting to the State of Maryland  

Electronics ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Regular fire alarm maintenance Disables and enables for dust & burn permits, fire protection shut down permits (sprinklers) for projects*
  Assistance with new installs or relocations related to projects*

Fire and Life Safety ▾

NON-BILLABLE REQUEST BILLABLE REQUEST
Annual testing and fire drills Additions to fire alarm systems/small projects*
First response team in fire-related warnings Assist Fire Marshal’s office in acceptance test for new installations for projects*

Notes:

*Operations and Maintenance supports Design and Construction projects. Supporting these outages and projects are a billable request, which is billed directly to the project.
**Normal wear and tear is the unavoidable deterioration of a surface resulting from normal use by the tenant. Wear and tear includes any deterioration that occurs under normal conditions and under normal use. Anything that can be reasonably fixed after a good cleaning or a simple repair is something considered to be wear and tear.

***Reference the Signage Categories and Details Document to fill out the UMB Signage Order Form. The form should be attached to the Carpentry Install & Uninstall request in Ready. The form will be sent to InterSign National to provide a quote. The quote will be sent to the requestor for approval. After approval, the Multi-Trades shop will install the signs when they arrive on site.

For guidance on printing your own inserts please refer to the documents below.
Any billable work that requires overtime will be billed as such (e.g. urgent requests, work that must be performed off hours).
Any items not listed are on a case by case basis and will be determined by the responsible maintenance shop.
Certain services are managed at the campus level such as exterior window washing. Contact the Service Center at fmwc@umaryland.edu for questions.
Telephone and data jacks are not installed by O&M. Contact CITS Datacom by filling out the Network form or by email sddatacom@umaryland.edu.