When you call the University of Maryland, Baltimore Police Department (UMBPD), April Carter may be the first voice you hear. "We're the heartbeat of the police department," she says. 

Carter joined UMBPD in 2004 as a security officer but jumped at the opportunity to became a police communications officer (PCO, sometimes known as a dispatcher). She's now served in that role for 11 years and sees the position as a great growth opportunity. 

"There are so many things that I have achieved working for this agency," Carter says. "I have received several certifications in e-Learning that are classes given by UMB. Federal Emergency Management Agency, PowerPhone, and Criminal Justice Information System courses to sharpen my communication skills, as well as Instructor and Lesson Plan Development."

Being a PCO can be stressful, so Carter relaxes by walking, listening to music, and spending time with her family. She likes to be involved with charitable organizations, like the Polar Bear Plunge benefiting Special Olympics Maryland and the Susan G. Komen Breast Cancer Foundation. In her free time, Carter also participates in "fun runs," like the Color Run, the Flavor Run, the Ugly Sweater Run, and her personal favorite, the Baltimore Women's Classic.

Carter's job is tough. Between answering the phone, listening to radios, watching surveillance cameras, and so much more, being a PCO is a lot to balance. Her advice to the UMB community: Be aware of your surroundings and give UMBPD a call if you need help: 410-706-6882 (6-6882 on campus).

"You never know, you may be speaking with me on the phone," Carter says. If you see her on campus, be sure to say hello. "I'm nicer than some may think upon first impression," she says with a smile.