Michele Evans, Change Management Advisor

Assistant Vice President, Change Management and Advisory Services

Beth Gallico, Change Management Lead

Senior Organizational Change Management Analyst, Change Management and Advisory Services

Robin Reid, Training Advisor

Training Manager, Business Applications

Laura Pogliano, Training Lead

Financial Systems Training Lead Specialist, Business Applications

Ayana Thompson, Oracle Guided Learning Lead

Business Training Specialist, Business Applications

The Change Management strategy is structured into 4 workstreams with dedicated teams that work to create specific activities. All workstream activities/materials are aligned with the Quantum HCM Implementation Project Plan and focus on reaching all project stakeholders using the Prosci® Change Management Methodology. 

Change Management

Training – Training is infused throughout all CM workstream activities for the project lifecycle. This team works in lock-step with cm workstreams and project leadership to create comprehensive training materials and opportunities.

Communications – The Communications workstream is responsible for crafting communication plans and materials for UMB community as well as Quantum HCM stakeholders and project team members to create appropriately times messages aligned with the ADKAR model of change. A Sponsor Roadmap will also be created to assist Sponsors in their communication efforts.

Stakeholder Engagement – Stakeholder engagement is imperative to the success of the Quantum HCM project. Through careful analysis of identified stakeholder groups, engagement activities are planned in alignment with all other CM-planned engagement activities to ensure all UMB community members impacted by the change are reached.

Readiness – Organizational and individual Go-Live readiness are assessed throughout the project through various methods include pulse check surveys, knowledge checkpoints, readiness scorecards, Sponsor communication support, and more. Readiness progress is reported out to the project leadership with migration plans identified to avoid gaps in readiness at go-live.

The Change Management timeline below shows each stage of the change journey and it’s correlating project phase when the milestone begins. The Prosci® ADKAR® model is depicted below the timeline and shows when they occur. For each of the change management milestones, examples of corresponding activities are included.

Change Strategy Stakeholder Analysis

• Identify change impacts
• Identify process and procedure changes
• Communicate with stakeholders

Change Champions

• Kick-off campus-wide communications
• Identify and engage stakeholders
• Establish Change Champions across stakeholder departments

Change Impact Inventory

• Identify change impacts
• Identify process and procedure changes
• Communicate with stakeholders

Readiness/Engagement Knowledge Transfer Tracking

• Change team translates change impacts into unit specific materials and workshops/webinars
• Support business process demonstrations with change network
• Hold Readiness workshops/webinars with units
• Establish check-ins with project team for knowledge transfer tracking

BP, Experts, Central Office End User Training

• Develop training materials
• Execute training sessions and support materials
• Support change network with go-live activities

GO LIVE

• Post Go-Live Training and Communication

Communications and Sponsor/Leadership Support

• Initiate
• Design
• Build
• Test
• Deploy
• Stabilize

Awareness, Desire, and Knowledge

• July 2023-May 2024

Knowledge & Ability

• May 2024 – December 2024

Ability & Reinforcement

• December 2024 – April 2025